At Launchtrip your safety is important to us. We have kept the ever-evolving COVID-19 situation in mind as we develop our best practices and policies to support you. If your travel plans have been affected, please contact our Customer Support department right away.
For your consideration:
For all future reservations we advise you to consider the risk of COVID-19 and associated government measures. If you don’t book a refundable rate, you may not be entitled to a refund. During times of uncertainty, we recommend booking an option with free cancellation, allowing you to cancel free of charge up until 72 hours prior to arrival.
What happens if there's a COVID outbreak or a change of regulations while I'm traveling?
If the changes impact your travel plans, please contact us right away so we may discuss the best possible solutions. During an outbreak, please follow the quarantine guidelines and steps laid out by the jurisdiction you are traveling to.
What happens if I get COVID before my trip?
We understand the gravity of the matter. Please let us know as soon as possible, so we may contact the hotel to cancel your trip or rebook for a future date. To be prepared for any such situation, we do recommend that you book a refundable reservation, giving you more control over your plans.
What can I do to ensure I stay as safe as possible while traveling?
Travel safety starts before the trip. We recommend reading and following the guidelines set by your current location’s government site, as well as that of the area you are traveling to. Some destinations may require proof of a negative COVID test, proof of vaccination, and may enforce strict mask mandates. Please consider travel insurance that includes COVID in its coverage, and stay informed as rules and regulations are changing regularly.
How can I get help with an existing reservation?
For any existing bookings, we follow the policies set out by the hotel. If you have booked a non-refundable reservation, we will work with the hotel partner to come up with a solution best suited for you. We appreciate your patience as we navigate through these unprecedented scenarios.
How do I cancel my booking in this situation?
Please contact our customer support to process any cancellations. We are happy to assist.
Can I give my reservation to someone else?
If your travel has been impacted, we can certainly discuss moving your reservation to your friend or family member. To do so, we may require written authorization and charge a small amount to cover the cost of the fees we face for making the changes.