At Launchtrip, we are committed to putting our customer first by ensuring complete transparency in how we operate. Our goal is to anticipate your needs and be prepared for any issues that may arise before, during, and after your trip with us. Here are some common topics we would like to be clear about:
The fluctuation of hotel rates
Many hotels have "dynamic pricing" which means they change their rates several times to keep in line with their competitors and the market supply/demand. We are automatically connected to the best available rate at a hotel at any given time, so if you see a rate you like we suggest booking it right away!
Hotel fees
Hotels typically have several different add-ons to their room rate. Every jurisdiction operates differently and may charge federal and state taxes, municipality and occupancy fees, as well as resort fees. For your convenience, we display all these amounts as a total.
How we get paid?
We have a symbiotic relationship with the hotel partners. We help promote them, process all payments and cover all associated administrative fees. In return, hotels pay us a commission. Each hotel is different and we do not control any of the pricing.
Best rates vs. Refundable rates
We want to give you the option of different prices depending on your comfortability. A refundable rate is typically cancellable as per the hotel's policy, thus allowing you to keep your options open. The best rate is usually lower; however, it is non-refundable, making it best suited for those who are 100 percent certain about their trip.
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